Always a pleasure to talk to a fellow people enthusiast about how to improve culture.
Always a pleasure to talk to a fellow people enthusiast about how to improve culture.
Why Managers Need Systems Thinking. When Bob, a customer service manager, faced the challenge of declining customer retention despite booming new sign-ups, traditional solutions—like overburdening
Stepping into a management role can feel as wobbly as climbing into a kayak—uncertain, unsteady, and full of risk. Many managers, like the hesitant kayaker,
When a plane engine sputters mid-flight, a seasoned pilot remains calm, adjusts controls, and keeps going. The same resilience applies to managers tasked with running
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