Eric is an author, podcaster, and trainer. He is focused on helping new managers gain the skills they need to be successful. I was happy to join him on this podcast and talk more about management development.
Eric is an author, podcaster, and trainer. He is focused on helping new managers gain the skills they need to be successful. I was happy to join him on this podcast and talk more about management development.
Why Managers Need Systems Thinking. When Bob, a customer service manager, faced the challenge of declining customer retention despite booming new sign-ups, traditional solutions—like overburdening
Stepping into a management role can feel as wobbly as climbing into a kayak—uncertain, unsteady, and full of risk. Many managers, like the hesitant kayaker,
When a plane engine sputters mid-flight, a seasoned pilot remains calm, adjusts controls, and keeps going. The same resilience applies to managers tasked with running
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